Widerrufsrecht

 

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not, we're here to help.

Free Returns – 28 Days

You have 28 calendar days from the date you received your item to request a return or exchange. Returns are free of charge, and we will provide a prepaid return shipping label.

After 28 days, unfortunately, we can’t offer a refund or exchange.

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Eligibility for Returns

To be eligible for a return:

• Your item must be unused and in the same condition that you received it.

• It must be returned in the original packaging.

• A proof of purchase (e.g., order number or receipt) is required.

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Non-Returnable Items

The following item(s) are non-returnable:

• Gift cards

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How to Return an Item

To start a return, please email us at hi@theartprintcompany.co.uk with your order number and reason for return. We will issue a prepaid return label and provide return instructions.

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Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed back to your original method of payment.

• Please allow 5–10 business days for the credit to appear, depending on your bank or card issuer.

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Late or Missing Refunds

If you haven’t received a refund:

1. Check your bank account again.

2. Contact your credit card company—refunds may take time to post.

3. Contact your bank—processing times can vary.

If you’ve done all of the above and still have not received your refund, please contact us at hi@theartprintcompany.co.uk.

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Exchanges

We only replace items if they are defective or damaged.

To request an exchange for the same item, email hi@theartprintcompany.co.uk, then send your item to:

THE ART PRINT COMPANY
Unit 4 Mary Seacole Rd
The Millfields
Plymouth
PL1 3JY
United Kingdom