Politique de remboursement
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you're not, we're here to help.
Free Returns – 28 Days
You have 28 calendar days from the date you received your item to request a return or exchange. Returns are free of charge, and we will provide a prepaid return shipping label.
After 28 days, unfortunately, we can’t offer a refund or exchange.
Eligibility for Returns
To be eligible for a return:
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Your item must be unused and in the same condition that you received it.
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It must be returned in the original packaging.
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A proof of purchase (e.g., order number or receipt) is required.
Non-Returnable Items
The following item(s) are non-returnable:
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Gift cards
How to Return an Item
To start a return, please email us at hi@theartprintcompany.co.uk with your order number and reason for return. We will issue a prepaid return label and provide return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed back to your original method of payment.
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Please allow 5–10 business days for the credit to appear, depending on your bank or card issuer.
Late or Missing Refunds
If you haven’t received a refund:
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Check your bank account again.
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Contact your credit card company—refunds may take time to post.
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Contact your bank—processing times can vary.
If you’ve done all of the above and still have not received your refund, please contact us at hi@theartprintcompany.co.uk.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange for the same item, email hi@theartprintcompany.co.uk, then send your item to:
THE ART PRINT COMPANY
Unit 4 Mary Seacole Rd
The Millfields
Plymouth
PL1 3JY
United Kingdom
